REFUND AND RETURNS POLICY
Effective Date: August 28, 2026 [📅]
Website: https://jtshop.us
Company: Juan Tamanaco Store
Location: Dallas, Texas, USA
OVERVIEW
At Juan Tamanaco Store, we are committed to providing premium products for your pets. Our refund and returns policy is designed to protect your purchase while ensuring fair commercial and operational standards.
1. 7-DAY RETURN WINDOW
Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. EXCLUSIONS (NON-RETURNABLE ITEMS)
For safety and hygienic reasons, certain types of pet goods are exempt from being returned:
- Any pet apparel or accessories that have been worn, washed, or show signs of pet hair/use.
- Perishable or personalized items manufactured exclusively for your order.
- Gift cards or promotional sale items.
3. RETURN PROCESS
To initiate a return, please contact our support team through our official customer service channels or our verified WhatsApp Business line.
- Do not send your purchase back to the shipping address on the package. You must request an official Return Authorization Number from our store first.
- Customers will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
4. REFUNDS
Once your return is received and inspected by our team, we will send you an email or WhatsApp notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (such as PayPal or your verified payment gateway) within a certain amount of business days.
5. DAMAGED OR DEFECTIVE ITEMS
If you receive a product that is defective, broken, or damaged during transit, please contact us immediately within 48 hours of delivery. You must provide clear photographic or video evidence via our customer service chat. We will arrange a replacement or a full refund at no extra cost to you.
6. CONTACT US
For any questions regarding refunds, returns, or order cancellations, please contact us directly via our verified WhatsApp Business line or our official customer support email.