Refund and Returns Policy

Effective Date: August 26, 2026
Website: https://jtshop.us
Company Name: Juan Tamanaco Shop
Location: Dallas, Texas, USA

Thank you for shopping at Juan Tamanaco Shop. We value your business and want to ensure you have a transparent and satisfying experience. Because we work with global fulfillment partners (CJ Dropshipping and Eprolo) to ship products directly from domestic and international warehouses to your doorstep, we adhere to the following specific guidelines regarding refunds, replacements, and returns.

1. 7-DAY RETURN WINDOW

Our policy lasts 7 days from the date your item was delivered according to the courier tracking number. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS (ELEGIBILIDAD)

To be eligible for a return and full refund, your item must meet the following criteria:

  • The product must be unused, unwashed, and in the same condition that you received it.
  • It must be in the original packaging, including all tags, accessories, and instruction manuals.
  • To complete your return, we require a receipt, order number, or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Personal care, sanitary, or hygiene products.
  • Customized or personalized goods.
  • Items on clearance or final sale.

3. DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged during transit, has a manufacturing defect, or you received the wrong item/size, we will provide a replacement or a full refund at no extra cost to you.
To process this, please contact our support team within 7 days of delivery and provide:

  1. Your order number.
  2. Clear photos or a short video showing the damage, defect, or the incorrect item received.
  3. A picture of the shipping label on the package.

Note: Minor package formatting or crushed outer boxes due to shipping transit that do not affect the internal product functionality do not qualify as a defective product.

4. RETURN SHIPPING ADDRESS

Please do not send your purchase back to the manufacturer or the address listed on the shipping package.
Our inventory is managed across external automated fulfillment warehouses. You must contact us first to receive a valid Return Merchandise Authorization (RMA) number and the correct domestic warehouse return address in the United States.

  • Shipping Costs: Except in cases of damaged, defective, or incorrect items, the buyer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
  • Tracking: If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. REFUND PROCESS

Once your return is received and inspected at our designated facility, we will send you an email or WhatsApp notification to confirm receipt. We will also notify you of the approval or rejection of your refund based on the item’s condition.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (e.g., PayPal or Credit Card) within 5 to 10 business days, depending on your financial institution’s processing times.

6. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account or PayPal statement again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact our customer support.

7. CONTACT US

For all return requests, questions, or assistance regarding your orders, please contact the Juan Tamanaco Shop Customer Service team via our website or our officially connected WhatsApp Business channel. We operate proudly out of Dallas, Texas, USA, and are always here to help.